Frequently Asked Questions
Where are you located?
The Custom Cakery is located in Pasadena, TX (Spencer Hwy @ Burke Rd).
What are your hours?
We do not have a storefront and therefore do not have scheduled hours. If you are interested in ordering, please contact us for more information.
What are your payment methods?
We accept credit cards via Paypal invoice and cash.
What kinds of baked goods do you sell?
Cakes, cupcakes, cookies, cake pops and cake truffles.
Do you provide allergy information?
Yes, please see our Allergy Information here.
Do you have anything that is wheat-free?
Not at this time.
Do you offer vegan items?
No.
Are any of your products sugar-free?
No.
Are you certified kosher?
No.
Do you deliver?
Delivery is limited. Please contact us for more information.
How far in advance should I place my order?
Please place your orders 1-2 weeks in advance for dessert cakes.
Due to the high volume of requests for our cakes, we must have a minimum of 2 weeks notice for any custom order.
As a general rule, you can never order too early! For holiday-specific items, refer to our seasonal menu for the order deadline.
Can I put something on hold?
Yes, with advance payment.
How many people do your cakes feed?
Our dessert cake portion sizes are larger than custom cakes. Please see our cake serving guide for custom cake servings.
6″ – 8-10 servings
8″ – 16-18 servings
10″ – 24-26 servings
How should I store my items?
Our products do not require refrigeration. They can be stored at room temperature until ready to serve.
What is the minimum order for custom cupcakes?
We require a minimum of one dozen per cupcake flavor.
Can you write a message on my cake?
Yes, almost all of our cakes can be written on at no extra cost. We use a sugar plaque upon which a message is piped.
I would like a cake with a picture on it. Can you do that?
No.
Will you mail some cookies to me?
No, we do not ship our products.
The Custom Cakery is located in Pasadena, TX (Spencer Hwy @ Burke Rd).
What are your hours?
We do not have a storefront and therefore do not have scheduled hours. If you are interested in ordering, please contact us for more information.
What are your payment methods?
We accept credit cards via Paypal invoice and cash.
What kinds of baked goods do you sell?
Cakes, cupcakes, cookies, cake pops and cake truffles.
Do you provide allergy information?
Yes, please see our Allergy Information here.
Do you have anything that is wheat-free?
Not at this time.
Do you offer vegan items?
No.
Are any of your products sugar-free?
No.
Are you certified kosher?
No.
Do you deliver?
Delivery is limited. Please contact us for more information.
How far in advance should I place my order?
Please place your orders 1-2 weeks in advance for dessert cakes.
Due to the high volume of requests for our cakes, we must have a minimum of 2 weeks notice for any custom order.
As a general rule, you can never order too early! For holiday-specific items, refer to our seasonal menu for the order deadline.
Can I put something on hold?
Yes, with advance payment.
How many people do your cakes feed?
Our dessert cake portion sizes are larger than custom cakes. Please see our cake serving guide for custom cake servings.
6″ – 8-10 servings
8″ – 16-18 servings
10″ – 24-26 servings
How should I store my items?
Our products do not require refrigeration. They can be stored at room temperature until ready to serve.
What is the minimum order for custom cupcakes?
We require a minimum of one dozen per cupcake flavor.
Can you write a message on my cake?
Yes, almost all of our cakes can be written on at no extra cost. We use a sugar plaque upon which a message is piped.
I would like a cake with a picture on it. Can you do that?
No.
Will you mail some cookies to me?
No, we do not ship our products.